Returns & Exchanges

At John Paul Mitchell Systems, we stand behind the quality of our professional hair care products. If you are not completely satisfied with your purchase, we offer a 30-day return policy for products in new or gently used condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and print the prepaid shipping label provided via email.

• 3.
  Package Your Products

  Securely pack the items in their original packaging, ensuring all caps are tightened to prevent leakage during transit.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.